Your Health, Our Priority

Privacy Policy

Last updated: 26/01/2026

Introduction

Chasetown Pharmacy (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following types of personal data:

Personal Identification Data

  • Name, date of birth, gender
  • Contact details (address, email, phone number)

Health and Medical Data (Special Category Data)

  • Medical history and conditions
  • Medication and treatment information
  • Consultation records
  • NHS or private prescription details

Technical and Usage Data

  • IP address, browser type, device information
  • Website usage data via cookies

How We Use Your Data

We use your data to:

  • Provide NHS and private pharmacy services
  • Conduct clinical assessments and consultations
  • Process prescriptions and treatments
  • Communicate with you regarding services
  • Comply with legal and regulatory obligations
  • Improve our website and services

We process health data only where necessary and lawful, including where required for healthcare provision.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent (where required)
  • Performance of a contract
  • Legal obligation (e.g. NHS regulations)
  • Vital interests (health and safety)
  • Legitimate interests (service improvement)
  • Provision of healthcare (special category data)

Sharing Your Data

We may share your data with:

  • NHS bodies and healthcare professionals
  • Prescribers and clinical partners
  • Regulatory authorities (e.g. GPhC, NHS England)
  • IT and website service providers

We never sell your personal data.

Data Retention

We retain personal and medical records in accordance with NHS and legal requirements. Data is securely stored and only retained for as long as necessary.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies

Our website uses cookies to improve functionality and user experience. You can manage cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Chasetown Pharmacy

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